Tools required for systematic handling of Problem Management should typically support logging problem records, maintaining
problem logs, identifying ticket breaches, tool interface with other processes like Incident Management and Change
Management, reporting on Problem Management etc. Problem Manager along with the Engagement Manager must select the tools
required for executing Problem Management process in the engagement. In addition, the Problem Manager must also select a
tool to create the Known Error Database that can interface effectively with the Incident Management System.
The Problem Management Tools must be setup in collaboration with the Service Delivery Environment Supervision Manager.
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